1. Baggage claim → AirTrain (Blue Line)
You are at baggage claim
2. Rental Car Center → Hertz
You enter on Level 4, then Level 1 for Hertz (see map)
Steps
AirTrain: From the terminals, use SFO’s free AirTrain and board the
Blue Line to the Rental Car Center (780 N. McDonnell Road).
The Red Line serves other airport stops—confirm you are on the Blue Line for rental cars.
Exact corridors and elevator banks differ by terminal; follow overhead Rental Car /
AirTrain signs.
- Baggage claim: Look for the nearest elevators or escalators. You must head up to Level 3 to reach the bridges leading to the AirTrain.
- Up to the AirTrain level: Use elevators or escalators as signed to reach the AirTrain level (the first map labels this step as Elevator to Level 3).
- AirTrain platform: Continue following signs to the AirTrain station, then board the Blue Line toward the Rental Car Center.
- Arrive at the RCC: Get off at the Rental Car Center stop. Enter the rental counter building; you first reach the main counter hall on Level 4 (see the white “Level 4 — RCC” area on the second map).
- Elevator to Level 1: After entering Level 4, walk to the right, past the main counters (like Avis), toward the far end of the hall. Use the elevator bank there to go down to Level 1.
- Hertz counter (Level 1): On Level 1, follow the hallway to the Hertz counter. Get your keys and complete your paperwork here (highlighted on the map).
- Hertz pickup (Level 1 garage): After getting your keys, follow the Hertz garage signs. Walk through the doorway directly into the Level 1 parking area to find your vehicle.
Video
About this page
This guide follows the route from baggage claim at San Francisco International Airport (SFO) to the AirTrain, the Blue Line ride to the Rental Car Center, and inside the center through Level 4 (past other rental counters), then by elevator to Level 1 for the Hertz counter, keys, and Hertz vehicle pickup in the Level 1 garage—matching the two maps above. The embedded video is the same walk in real time.